Support

Last updated: [DATE]

We are happy to help. Including your 9-digit Account No lets us help you faster.

Where is my Account No?

Tap the lock icon at the top right (Parent area), answer the short math question, and look under Account. On a new device it is also shown in "Continue from another device" on the first screen.

New or lost device

• Old device at hand: Parent area › Account › "Move to another device" gives you a code; enter it on the new device under "Continue from another device".
• Bought in the App Store or Google Play: on the new device, tap "Restore purchases" with the same Apple/Google account.
• Anything else: send us the Account No shown on the new device and your child's nickname; we will move your account for you.

Cancel a subscription

App Store: Settings › Apple ID › Subscriptions. Google Play: Play Store › Profile › Payments & subscriptions.